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    Welcome to V&C Designs - a home decor store for stylish families. We specialise in all things printed and are one of the UK's largest wall sticker manufacturers and designers.  Thinking of making a purchase but have some questions? Chances are, you'll find the answer below. If not, drop us a line at info@vandcdesigns.com and we will aim to reply within 24 hours.
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    Production Time and Shipping
    All items are made to order, so to ensure items are just right we aim to ship all items within 3-5 business days.  Our handling time can be slightly longer during busier periods and so can be up to one week from ordering.
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    We typically send UK mainland items via Royal Mail 48 or Royal Mail 24 service.  International items are all sent via a Trackable service either with Royal Mail or a secure courier service.

    When shipping overseas, customs can delay packages by up to 6 weeks. Please note that V&C Designs are not responsible for any customs fees that are incurred for packages. If a package is delivered and this is confirmed on the tracking system for Royal Mail, a refund or replacement is not permitted if non-delivery is claimed.

    We are only able to send items to the shipping address provided at checkout so please ensure all details are updated and correct prior to placing an order.
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    Returns + Refunds
    We always aim to provide 100% satisfaction with your order - if for any reason you are not completely satisfied, we accept full returns within 30 days providing the item is unused and in same condition as sent.  Refunds are applied on return receipt (minus cost of original shipping if applicable, unless the return is our fault i.e. faulty/ damaged/ spelt incorrectly). 
    If ordering a personalised design, please check over spellings and colour choices prior to ordering as we will use the details exactly as provided.  Please also check again on receipt before applying to your wall as once applied, we cannot accept return/ refunds. 
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    Should you wish to return an item, please do so preferably in its original packaging to:
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    V&C Designs Ltd
    Unit 27 North Ridge Park
    Haywood Way
    Hastings
    TN35 4PP
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    Please include a note stating reason for return as well as your order number (this can be found on your order invoice or on your order confirmation email.
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    FAQ'S
    How do I apply my Wall Sticker?
    We include a copy of application instructions with every order but if it has been misplaced for any reason, you can view a copy here
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    Where can I apply my Wall Sticker?
    Wall stickers are designed for any smooth, clean non-porous surface such as non-textured walls, glass, vehicles, mirrors and some furnitures.  Unless specified in the product description, our wall stickers are generally not repositionable or reusable.  If removed correctly, they shouldn't mark the walls where they have been applied.  If any paint is removed from the wall during the removing process, V&C Designs cannot be held responsible. We also advise against applying wall sticker to textured (bumpy) walls or walls painted with silk paints as this could affect the effectiveness of the adhesive.  In these instances, additional adhesive may be required. Please also allow 4 weeks before applying to freshly painted walls.
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    My wall sticker has fallen off the wall, can you help?
    In nearly all circumstances, wall stickers will only become detached from their applied surface if the surface is not suitable (please read above). In these instances, we would not be responsible for the issue if our advice has not been followed.  We will also require a photo of the wall to determine what the issue is.  If we find that the wall surface is suitable and there seems to be a fault, a refund or replacement will be issued.
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