FAQ's + Policies

Production Time and Shipping
All items are made to order, lead times vary so please check individual listings.
We typically send UK mainland items via Royal Mail 24 service. International items are all sent via a Trackable service either with Royal Mail or a secure courier service.

When shipping overseas, customs can delay packages by up to 6 weeks. If a package is delivered and this is confirmed on the tracking system for Royal Mail, a refund or replacement is not permitted if non-delivery is claimed.

We are only able to send items to the shipping address provided at checkout so please ensure all details are updated and correct prior to placing an order.  If an address is provided incorrectly which results in a return or non-delivery, a repostage charge will be applied.
Returns + Refunds
We always aim to provide 100% satisfaction with your order - if for any reason you are not completely satisfied, we accept full returns within 30 days providing the item is unused and in same condition as sent.
Personalised items are non-returnable. 
If ordering a personalised design, please check over spellings, size and colour choices prior to ordering as we will use the details exactly as provided.  
Should you wish to return an item, please do so preferably in its original packaging to:
V&C Designs Ltd
Milk House at The Dairy

Beech Farm Estate, Battle, TN33 0LL

FAQ's

Do you make custom signs/ logos?

We have an in-house sign writer dedicated to custom signs who will work with you every step of the way to create a bespoke product or sign for your business, event or home. Please email us at: info@vandcdesigns.com for more information.

My Item is Late

Throughout the Covid-19 pandemic, all industries have seen an effect, particularly in shipping and mail. Domestic (UK) delivery has now returned to normal and items shouldn’t be longer than a week from dispatch. If it’s been longer than a week, and there’s no update on the tracking number on your order, please get in touch.

For International items, European deliveries seem to have returned to near normal timescales. US deliveries were particularly affected as USPS have been overwhelmed with mail and additional issues caused from the pandemic. Mail now seems to have resumed to more normal timescales but understanding in cases of possible delays is appreciated.  We do not consider an item lost until a minimum of 6 weeks after ship date.

My Item is Damaged

We take every precaution to ensure your item arrives to you in perfect condition However, we appreciate beyond our control, damage may occur in transit. It’s really important that this damage is reported within 24 hours of confirmed delivery - after this time we cannot hold the courier responsible and could be deemed as damaged in possession. Please do make contact within this time period so we can sort a replacement for you as soon as possible. Our policy is part refund or replacement only.

Question on Sizing (Acrylic Names)

All sizing details should be clear in the item descriptions. If you want an item made bigger than the largest sign shown, please message me with the overall width or height you would like. I may be able to make in sections or have this made specially. The sizes are shown as overall widths (from the first letter to to the last letter left to right) and heights will vary depending on character lengths.

Can I see an example/ preview?
If you wish to see a preview of your signs before dispatch, please include in the “Special Instructions” note box at checkout that you’d like to request a draft.

I need to cancel an order placed
If we haven’t yet made the order, you can cancel at any point for any reason. Once the item has been made (it will be dispatched same or next day) it can no longer be cancelled. Returns/ refunds are not permitted on customised items. I will accept return of non customised items (wall stickers, some mirrors etc) as long as they are returned in the same condition as sent, unused and at buyers cost.