Customer support and FAQ centre for custom signage, QR code signs and personalised products from V&C Designs

Help & FAQ Centre


Find answers to common questions about ordering, artwork, production, delivery, custom signage, QR code signs, wedding signage and personalised products. If you can't find the answer you're looking for, our team is always happy to help.

How Can We Help?

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.


Ordering & Payment

Questions about placing orders, payments, quotes and account information.


Artwork & Design

Logo uploads, artwork requirements, proofs and design services.


Production & Lead Times

Manufacturing schedules, turnaround times and rush orders.


Shipping & Delivery

UK delivery, international shipping and tracking information.


Products & Materials

Information about materials, finishes and customisation options.


QR Code & NFC Signs

Help with QR codes, NFC technology and digital business solutions.

ORDERING & PAYMENT

Questions about placing orders, payments, quotes and account information.

How do I place an order?

Simply select your chosen product, choose any available options, upload artwork where required and complete checkout. Most products can be customised directly through the product page.

Can I amend my order after purchase?

We will always try to accommodate amendments where possible. However, once production has started, changes may not be possible. Please contact us as soon as possible if you need to make adjustments.

Do you offer quotations?

Yes. We regularly provide quotations for bespoke signage, branding projects, bulk orders and custom manufacturing requirements.

Do you offer trade pricing?

Yes. Trade and bulk pricing may be available depending on quantities and product type. Please contact us for further information.

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Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

ARTWORK & DESIGN

Logo uploads, artwork requirements, proofs and design services.

What file formats do you accept?


We recommend SVG, AI, EPS and PDF files wherever possible. High-resolution PNG files may also be suitable for many products.

Certain products, design work and signage need to be created using SVG files due to internal processes. Please ask if unsure.

Will I receive an artwork proof?

Artwork proofs are supplied for bespoke and fully custom projects. Standard personalised products and many QR code signs are produced directly from the information supplied during ordering.

Can you recreate my logo?

Yes. We offer logo vectorisation and artwork redraw services where suitable artwork is not available.

What happens if my artwork is poor quality?

Our team will advise if your files are unsuitable for production and may recommend artwork preparation services where required.

For a fee, we offer a logo vectorisation service that will bring an old or pixilated logo to a full SVG file.

PRODUCTION & LEAD TIMES

Manufacturing schedules, turnaround times and rush orders.

How long does production take?

Production times vary by product and are displayed on individual listings. Bespoke projects may require additional time depending on complexity and can be advised upon during the quotation stage.

Do you offer rush orders?

Yes. Priority production and express services are available on many products subject to workshop capacity.

If you have a deadline to meet or have a last minute order, please contact us to ask for further details and costs.

Do you offer quotations?

Yes. We regularly provide quotations for bespoke signage, branding projects, bulk orders and custom manufacturing requirements.

Do you offer trade pricing?

Yes. Trade and bulk pricing may be available depending on quantities and product type. Please contact us for further information.

Faq title example

Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

PRODUCTS & MATERIALS

Information about materials, finishes and customisation options.

What materials do you use?

Simply select your chosen product, choose any available options, upload artwork where required and complete checkout. Most products can be customised directly through the product page.

Can your signs be used outdoors?

Many products are suitable for external use. Product listings will indicate where outdoor suitability applies.

Can I order custom sizes?

Yes. Many products can be manufactured to custom dimensions.

Please contact us with your full requiremnts for a bespoke quotation.

QR CODE & NFC SIGNS

Questions about placing orders, payments, quotes and account information.

What is a QR code sign?

A QR code sign allows customers to instantly access websites, menus, reviews, social media profiles and other digital content using their smartphone camera.

What is an NFC sign?

NFC technology allows compatible smartphones to access information by simply tapping the sign.

Do QR codes expire?

Static QR codes supplied by V&C Designs do not expire. Wheras dynamic codes generally require a subscription service via a third party supplier.

All QR codes we create will last as long as you have them.

Can I update my QR code later?

This depends on the type of QR code used. The static codes we use on our products cannot be updated at a later stage.

Dynamic QR code solutions supplied by 3rd party suppliers, may allow future updates but is reccomended to check first with any suppliewr of dynamic codes you wish to use.

Still Need Help?

Can't find the answer you're looking for?

Our team is happy to assist with product advice, artwork guidance, bespoke projects and order enquiries.

Contact Our Team
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UK Based Business
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Custom Manufactured Products

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Worldwide Delivery
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Bespoke Design Service
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Premium Materials
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Trusted By Thousands


Supporting Businesses, Events & Homes Across The UK

At V&C Designs, we're passionate about helping businesses, organisations and individuals create products that leave a lasting impression. From professional business signage and innovative QR code solutions to personalised gifts, wedding signage and custom branding projects, our goal is simple – to provide high-quality products backed by exceptional service, expert craftsmanship and industry-leading customisation options.

As a UK-based manufacturer and design studio, we work with customers throughout the United Kingdom and internationally, producing everything from small personalised items through to large-scale branding and signage projects. Whether you're opening a new business, planning a special event, upgrading your workplace or searching for a unique personalised gift, our team is here to help bring your ideas to life.

Our extensive range of business signage includes logo signs, opening hours signs, wall-mounted displays, wayfinding signage, information boards, branded displays and custom acrylic signs designed to enhance customer experience and strengthen brand visibility. We also specialise in modern QR code signs and NFC signs, helping businesses connect physical spaces with digital content. Popular applications include Google Review signs, social media signs, scan-to-pay displays, digital business cards, WiFi access signs, restaurant menu displays and customer engagement solutions.

Alongside our business products, we manufacture a wide range of personalised wedding signage and event displays. From wedding welcome signs and seating plans to table numbers, venue signage and complete signage bundles, our products are designed to help create memorable experiences for couples and guests alike. Many of our products can be customised to match specific themes, colour palettes and branding requirements.

For homeowners and gift buyers, we offer an expanding range of personalised gifts, engraved products, wall art, decorative signs and custom home décor. Whether you're celebrating a birthday, wedding, anniversary, housewarming or special occasion, our personalised products are designed to create meaningful and lasting memories.

What sets V&C Designs apart is our commitment to custom manufacturing and professional production standards. Using advanced production equipment and carefully selected materials, we manufacture many products in-house, allowing us to maintain quality control, provide extensive customisation options and deliver products that are built to last. From premium acrylic displays and printed signage to engraved products and bespoke creations, every order is produced with care and attention to detail.

In addition to manufacturing, we also offer a range of design and artwork services to help customers achieve the best possible results. Whether you require logo vectorisation, artwork preparation, branding assistance, custom layouts or bespoke design support, our experienced team can help ensure your project is production-ready and professionally presented.

We proudly supply customers throughout the UK and around the world, offering reliable tracked delivery services and international shipping options across much of our product range. Whether you're ordering a single personalised gift or coordinating a larger commercial project, we strive to make the process straightforward, transparent and stress-free from enquiry through to delivery.

With over 15 years of industry experience, thousands of completed orders and a continually expanding range of products and services, V&C Designs has become a trusted choice for businesses, event planners, organisations and individuals looking for high-quality signage, branding, print and personalised products. We are committed to delivering exceptional quality, outstanding customer service and creative solutions that help our customers stand out.